American Express: I never got help and had to cancel my card. the...
A American Express customer review by GetHuman user ~rnance from November 16th, 2017
Background on ~rnance's case
GetHuman: ~rnance - can you tell our other American Express customers when your case took place?
~rnance: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~rnance a list of common American Express problems)
~rnance: "Lower my rate" was why I was trying to call.
~rnance's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rnance: I never got help and had to cancel my card. the CS woman who answered the phone told me she was not from the Pass card team and would forward me to someone, which turned out to be the machine that I had used to get her in the first place. It was not possible to get a human from the pass team. Ive called different numbers and no luck.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~rnance: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rnance: I'd give them a two out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~rnance: For that I would say three out of five.
GetHuman: And finally- any advice for other American Express customers?
~rnance: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rnance taken from his American Express customer service problem that occurred on November 10th, 2017.