American Express: I had to wait to speak to a English challenged...
A American Express customer review by GetHuman user ~Soon to be ex Amex customer from November 18th, 2017
Background on ~Soon to be ex Amex customer's case
GetHuman: ~Soon to be ex Amex customer - can you tell our other American Express customers when your case took place?
~Soon to be ex Amex customer: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Soon to be ex Amex customer a list of common American Express problems)
~Soon to be ex Amex customer: "Account access" was why I was trying to call.
~Soon to be ex Amex customer's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Soon to be ex Amex customer: I had to wait to speak to a English challenged Indian who stuck to the script and did not listen to me. Balked when I asked for a supervisor. Amex * Citibank now.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Soon to be ex Amex customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Soon to be ex Amex customer: I'd give them a three out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Soon to be ex Amex customer: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express customers?
~Soon to be ex Amex customer: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Soon to be ex Amex customer taken from his American Express customer service problem that occurred on November 12th, 2017.