American Express: Impossible. I had a simple question. I was aske...

A American Express customer review by GetHuman user GetHuman-mikelyg from November 29th, 2017

Background on GetHuman-mikelyg's case

GetHuman: GetHuman-mikelyg - can you tell our other American Express customers when your case took place?
GetHuman-mikelyg: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman-mikelyg: I used the 800-528-4800 number I found for on the GetHuman American Express customer phone number page I was on: American Express Customer Service Phone Number
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mikelyg a list of common American Express problems)
GetHuman-mikelyg: "Setup an account" was why I was trying to call.

GetHuman-mikelyg's review of American Express customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mikelyg: Impossible. I had a simple question. I was asked for my account information numerous times. I usually do not mind dealing with Phillipine call centers but the employees do not understand, have no authority, and you cannot get ahold of a supervisor. It drives me nuts when i hear the mantra "I understand" when they have no idea
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
GetHuman-mikelyg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mikelyg: I'd give them a one out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
GetHuman-mikelyg: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express customers?
GetHuman-mikelyg: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mikelyg taken from his American Express customer service problem that occurred on November 20th, 2017.

American Express

3.00 of 5 stars | 214 reviews

GetHuman-mikelyg's American Express Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Express in any way.

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