American Express: Complaint about customer service
A American Express customer review by GetHuman user GetHuman-steventr from December 1st, 2017
Background on GetHuman-steventr's case
GetHuman: GetHuman-steventr - can you tell our other American Express customers when your case took place?
GetHuman-steventr: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-steventr a list of common American Express problems)
GetHuman-steventr: "Question" was why I was trying to call.
GetHuman-steventr's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-steventr: Complaint about customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-steventr: Tried to replace lost card and spent hours on the phone from Costa Rica with no results
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
GetHuman-steventr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-steventr: I'd give them a four out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
GetHuman-steventr: For that I would say three out of five.
GetHuman: And finally- any advice for other American Express customers?
GetHuman-steventr: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-steventr taken from his American Express customer service problem that occurred on November 23rd, 2017.