American Express: BAD BUSINESS

A American Express customer review by GetHuman user GetHuman-zafeer8 from November 29th, 2017

Background on GetHuman-zafeer8's case

GetHuman: GetHuman-zafeer8 - can you tell our other American Express customers when your case took place?
GetHuman-zafeer8: Yup. It was morning, on November 26th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman-zafeer8: I used the 800-528-4800 number I found for on the GetHuman American Express customer phone number page I was on: American Express Customer Service Phone Number
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-zafeer8 a list of common American Express problems)
GetHuman-zafeer8: "Update Account Info" was why I was trying to call.

GetHuman-zafeer8's review of American Express customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-zafeer8: BAD BUSINESS
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-zafeer8: To day just a min ago i called American express because they robbed me for **.** they never add my money to my account my balance never added up my account showed a balance of $*.** they robbed me i am going back to the rush card a very upset customer then the customer services repp did not help at all she keep me on hold for ** min plus she muted the call with out handling my problem about my money time of call **:** pm date ********** hold time **.** she did not handle American express customer on a professional level
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
GetHuman-zafeer8: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-zafeer8: I'd give them a two out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
GetHuman-zafeer8: For that I would say three out of five.
GetHuman: And finally- any advice for other American Express customers?
GetHuman-zafeer8: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-zafeer8 taken from his American Express customer service problem that occurred on November 26th, 2017.

American Express

3.00 of 5 stars | 214 reviews

GetHuman-zafeer8's American Express Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Express in any way.

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