American Express: a guy tipped me then i cut him off and he denie...

A American Express customer review by GetHuman user GetHuman-studiod from November 29th, 2017

Background on GetHuman-studiod's case

GetHuman: GetHuman-studiod - can you tell our other American Express customers when your case took place?
GetHuman-studiod: Yes. It was late at night, on November 24th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman-studiod: I used the 800-528-4800 number I found for on the GetHuman American Express customer phone number page I was on: American Express Customer Service Phone Number
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-studiod a list of common American Express problems
GetHuman-studiod: "Locked account" was why I was trying to call.

GetHuman-studiod's review of American Express customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-studiod: a guy tipped me then i cut him off and he denied my tip
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-studiod: He got a guest in a head lock rough housing and playing big man due to his abilities to buy guest drinks. I work at the Renaissance Hotel the guest was staying across the street at another hotel and he was buying drinks closed his first ticket up and tipped a smooth $****.** telling everyone he tipped me that amount. After drinking a few hours passed he open another tab and bought drinks and food for guest sitting at the bar area. I once more waited on him and he got a little out of hand picking on different guest and got one guy in a head lock I called our LP officers and he was calmed down but was angry that I cut him off and I was told he later dis agreed with his first tip. I feel the company I work with did not do a full investigation and let it go that he decided to drop my first tip but kept the smaller tip on the second tab. I am really unhappy that a guest can come in get mad and change his tip amount even after the tabbed had been closed way earlier. I took a photo if the tip and I never posted it but I cold email you the photo and you can see the other second tab. And I had all my regular VIP's that range from Government officials all the way to Lobbyist and business owners and many other regulars that were amused by this gentleman's wild behavior.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
GetHuman-studiod: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-studiod: I'd give them a four out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
GetHuman-studiod: For that I would say five out of five.
GetHuman: And finally- any advice for other American Express customers?
GetHuman-studiod: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-studiod taken from his American Express customer service problem that occurred on November 24th, 2017.

American Express

3.00 of 5 stars | 214 reviews
American Express ReviewsAmerican Express's Phone NumberAll American Express contact infoGeneral American Express customer service info
GetHuman-studiod's American Express Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Express in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!