American Express: response: You have replied to a non-secure e-ma...
A American Express customer review by GetHuman user ~anon from November 18th, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other American Express customers when your case took place?
~anon: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common American Express problems)
~anon: "Complaint" was why I was trying to call.
~anon's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: response: You have replied to a non-secure e-mail address that is not monitored for replies, and we will not be able to respond to your question(s) through this channel.**So that we may best service your question(s), we ask that you call the number on the back of your Card or visit our website for a list of phone numbers.** http:**www.americanexpress.com*contact**Sincerely,*American Express Customer Service
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a one out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~anon: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his American Express customer service problem that occurred on November 17th, 2017.