American Express: Received letter from AMEX saying "a merchant wh...
A American Express customer review by GetHuman user ~coastalmaineman from November 3rd, 2017
Background on ~coastalmaineman's case
GetHuman: ~coastalmaineman - can you tell our other American Express customers when your case took place?
~coastalmaineman: Sure. It was morning, on October 25th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~coastalmaineman a list of common American Express problems)
~coastalmaineman: "Update Account Info" was why I was trying to call.
~coastalmaineman's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~coastalmaineman: Received letter from AMEX saying "a merchant where you have used your American Express Card for payment detected unauthorized access to their website." I called this number and got right through to customer rep, and a new card with new account * was OVERNIGHTED to me. I was quite positively impressed. A rarity in customer service these days.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~coastalmaineman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~coastalmaineman: I'd give them a five out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~coastalmaineman: For that I would say five out of five.
GetHuman: And finally- any advice for other American Express customers?
~coastalmaineman: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~coastalmaineman taken from his American Express customer service problem that occurred on October 25th, 2017.