American Express: Amex UK sent a curt letter out of the blue, dem...
A American Express customer review by GetHuman user ~Lucy UK from November 20th, 2017
Background on ~Lucy UK's case
GetHuman: ~Lucy UK - can you tell our other American Express customers when your case took place?
~Lucy UK: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucy UK a list of common American Express problems)
~Lucy UK: "Lower my rate" was why I was trying to call.
~Lucy UK's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucy UK: Amex UK sent a curt letter out of the blue, demanding that, I (a Platinum Card holder of some ** years) should send them by fax or email certified copies of my pay slip and passport. I was assured by AMex when I rang that they would never ask for such info - but then my card was cancelled. It's outrageous.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Lucy UK: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucy UK: I'd give them a five out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Lucy UK: For that I would say three out of five.
GetHuman: And finally- any advice for other American Express customers?
~Lucy UK: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucy UK taken from his American Express customer service problem that occurred on November 18th, 2017.