American Express: I recommend using chat, as it leaves a written...
A American Express customer review by GetHuman user GetHuman-320043 from November 14th, 2017
Background on GetHuman-320043's case
GetHuman: GetHuman-320043 - can you tell our other American Express customers when your case took place?
GetHuman-320043: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-320043 a list of common American Express problems)
GetHuman-320043: "Account Restricted" was why I was trying to call.
GetHuman-320043's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-320043: I recommend using chat, as it leaves a written log of what was promised. Agents, who are often measured by how many minutes they talk (watch Outsourced), will say nearly anything to get you off the line, and pass the problem on to the next agent when you call back.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
GetHuman-320043: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-320043: I'd give them a four out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
GetHuman-320043: For that I would say three out of five.
GetHuman: And finally- any advice for other American Express customers?
GetHuman-320043: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-320043 taken from his American Express customer service problem that occurred on November 13th, 2017.