American Express: After waiting ** minutes I finally got the opti...

A American Express customer review by GetHuman user ~Bobbie from November 13th, 2017

Background on ~Bobbie's case

GetHuman: ~Bobbie - can you tell our other American Express customers when your case took place?
~Bobbie: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to American Express, and if so, how?
~Bobbie: I used the 800-528-4800 number I found for on the GetHuman American Express customer phone number page I was on: American Express Customer Service Phone Number
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Bobbie a list of common American Express problems)
~Bobbie: "Billing" was why I was trying to call.

~Bobbie's review of American Express customer service

GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bobbie: After waiting ** minutes I finally got the option I wanted (cancel my account) and they hung up on me.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Bobbie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bobbie: I'd give them a five out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Bobbie: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express customers?
~Bobbie: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bobbie taken from his American Express customer service problem that occurred on November 8th, 2017.

American Express

3.00 of 5 stars | 214 reviews

~Bobbie's American Express Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Express in any way.

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