Ms. Ryan was the worst american express custome...
A American Express customer review by GetHuman user ~hawaii808 from November 21st, 2017
Background on ~hawaii808's case
GetHuman: ~hawaii808 - can you tell our other American Express customers when your case took place?
~hawaii808: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~hawaii808 a list of common American Express problems)
~hawaii808: "Update Account Info" was why I was trying to call.
~hawaii808's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hawaii808: Ms. Ryan was the worst american express customer "care" rep ive ever had! She do not "care" to her me understand the situation. She did was made me feel like im the idiot when she didnt know what she was doing. Asked her a question then there would be slience and I thought my phone was being dropped then I said "hello?" And she replyed "im here" and in my head i was like wth ? Inasked yu a question now your turn to talk lols she did that many times to me during our call. Horrible service ive ever had. Dnt even know if she when gave me the right name cause I asked her name after she gave me attitude. I called her on march ** **** at **:** am hawaii time
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~hawaii808: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hawaii808: I'd give them a five out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~hawaii808: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express customers?
~hawaii808: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hawaii808 taken from his American Express customer service problem that occurred on November 17th, 2017.