American Express: They sent my call overseas too. I have always h...
A American Express customer review by GetHuman user ~disappointed amex customer from November 26th, 2017
Background on ~disappointed amex customer's case
GetHuman: ~disappointed amex customer - can you tell our other American Express customers when your case took place?
~disappointed amex customer: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed amex customer a list of common American Express problems)
~disappointed amex customer: "Lower my rate" was why I was trying to call.
~disappointed amex customer's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed amex customer: They sent my call overseas too. I have always had great service from AmEx customer service. But these people were terrible
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~disappointed amex customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed amex customer: I'd give them a two out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~disappointed amex customer: For that I would say three out of five.
GetHuman: And finally- any advice for other American Express customers?
~disappointed amex customer: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed amex customer taken from his American Express customer service problem that occurred on November 19th, 2017.