American Girl: After a short wait, I spoke w*a friendly, nativ...
A American Girl customer review by GetHuman user ~Greg from October 27th, 2017
Background on ~Greg's case
GetHuman: ~Greg - can you tell our other American Girl customers when your case took place?
~Greg: Yup. It was evening, on October 20th.
GetHuman: Did you reach out to American Girl, and if so, how?
GetHuman: And which of these common American Girl customer issues best describes the reason you wanted to talk to them?
(Shows ~Greg a list of common American Girl problems)
~Greg: "Make a purchase" was why I was trying to call.
~Greg's review of American Girl customer service
GetHuman: So how would you sum up your experience for GetHuman's American Girl customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Greg: After a short wait, I spoke w*a friendly, native speaker of English. She was very helpful, and not stuck to a script. My call was only a few minutes long, and though she couldn't help me, I hung up feeling OK, rather than beaten up, as so often happens on these kinds of calls.
GetHuman: Let's quantify your experience contacting American Girl. On a scale of 1 to 5, how easy is it go get help on a American Girl problem?
~Greg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Greg: I'd give them a five out of five on communication.
GetHuman: And what about American Girl's ability to quickly and effectively address your problem?
~Greg: For that I would say three out of five.
GetHuman: And finally- any advice for other American Girl customers?
~Greg: Call them early in the day or late. Don't forget any personal or account information you might need for American Girl to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Greg taken from his American Girl customer service problem that occurred on October 20th, 2017.
American Girl
3.33 of 5 stars | 20 reviews
~Greg's American Girl Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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