American Girl: Customer service on the AG website states it op...

A American Girl customer review by GetHuman user GetHuman-232874 from November 13th, 2017

Background on GetHuman-232874's case

GetHuman: GetHuman-232874 - can you tell our other American Girl customers when your case took place?
GetHuman-232874: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to American Girl, and if so, how?
GetHuman-232874: I used the 800-845-0005 number I found for on the GetHuman American Girl customer phone number page I was on: American Girl Customer Service Phone Number
GetHuman: And which of these common American Girl customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-232874 a list of common American Girl problems)
GetHuman-232874: "Cancel order" was why I was trying to call.

GetHuman-232874's review of American Girl customer service

GetHuman: So how would you sum up your experience for GetHuman's American Girl customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-232874: Customer service on the AG website states it opens at *:** AM Central, called at *:** Eastern, no one picked up after *** minutes.
GetHuman: Let's quantify your experience contacting American Girl. On a scale of 1 to 5, how easy is it go get help on a American Girl problem?
GetHuman-232874: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-232874: I'd give them a three out of five on communication.
GetHuman: And what about American Girl's ability to quickly and effectively address your problem?
GetHuman-232874: For that I would say five out of five.
GetHuman: And finally- any advice for other American Girl customers?
GetHuman-232874: Call them early in the day or late. Don't forget any personal or account information you might need for American Girl to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-232874 taken from his American Girl customer service problem that occurred on November 11th, 2017.

American Girl

3.33 of 5 stars | 20 reviews

GetHuman-232874's American Girl Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Girl, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Girl in any way.

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