American Snuff Company, LLC: i got locked out of our account on the mygrizzl...
A American Snuff Company, LLC customer review by GetHuman user ~rhonda from November 16th, 2017
Background on ~rhonda's case
GetHuman: ~rhonda - can you tell our other American Snuff Company, LLC customers when your case took place?
~rhonda: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to American Snuff Company, LLC, and if so, how?
GetHuman: And which of these common American Snuff Company, LLC customer issues best describes the reason you wanted to talk to them?
(Shows ~rhonda a list of common American Snuff Company, LLC problems)
~rhonda: "Returns" was why I was trying to call.
~rhonda's review of American Snuff Company, LLC customer service
GetHuman: So how would you sum up your experience for GetHuman's American Snuff Company, LLC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rhonda: i got locked out of our account on the mygrizzly website so i called the * listed to contact when she answered she asked for my birthday then was i a user i said no but my husband is she said well then i will need to talk to your husband i told her i was at work and that i was the one that locked us out she said well if your not a tobacco user you shouldn't even be on our website she was very very rude in her tone now i want to tell you something i do NOT appreciate being talked to like that i am the one who works in our family so it is MY money that buys your product which is * cans a week if i don't get an apology i will be having my husband try different brands i will pay more just to not give you the business for being treated as if i don't matter i hope you will treat me better than she did and if you want ot look up this conversation it was on ******** around *pm i know your phone introduction said it was being recorded so you should be able to find it.
GetHuman: Let's quantify your experience contacting American Snuff Company, LLC. On a scale of 1 to 5, how easy is it go get help on a American Snuff Company, LLC problem?
~rhonda: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rhonda: I'd give them a three out of five on communication.
GetHuman: And what about American Snuff Company, LLC's ability to quickly and effectively address your problem?
~rhonda: For that I would say four out of five.
GetHuman: And finally- any advice for other American Snuff Company, LLC customers?
~rhonda: Call them early in the day or late. Don't forget any personal or account information you might need for American Snuff Company, LLC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rhonda taken from his American Snuff Company, LLC customer service problem that occurred on November 14th, 2017.