Amerihealth Insurance: I think it's awful that every single time I cal...
A Amerihealth Insurance customer review by GetHuman user ~tmo from November 20th, 2017
Background on ~tmo's case
GetHuman: ~tmo - can you tell our other Amerihealth Insurance customers when your case took place?
~tmo: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Amerihealth Insurance, and if so, how?
GetHuman: And which of these common Amerihealth Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~tmo a list of common Amerihealth Insurance problems)
~tmo: "Overcharge/Strange charge" was why I was trying to call.
~tmo's review of Amerihealth Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Amerihealth Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tmo: I think it's awful that every single time I call the customer service number, I am on hold a minimum of ** minutes. I am at **:** and counting... No matter what time of day I call its the same. It doesn't reflect well on the company that its member's time is not of value. I have a simple question that I can't find an answer to online. It's way too much to ask of people to invest this much time just to ask a simple question that will probably take someone about * min to answer. I just got through and when I told the rep I was on hold for ** minutes she just said sorry and transferred me to someone else. I am on **:** min so far... It is now **:** and I give up.
GetHuman: Let's quantify your experience contacting Amerihealth Insurance. On a scale of 1 to 5, how easy is it go get help on a Amerihealth Insurance problem?
~tmo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tmo: I'd give them a three out of five on communication.
GetHuman: And what about Amerihealth Insurance's ability to quickly and effectively address your problem?
~tmo: For that I would say two out of five.
GetHuman: And finally- any advice for other Amerihealth Insurance customers?
~tmo: Call them early in the day or late. Don't forget any personal or account information you might need for Amerihealth Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tmo taken from his Amerihealth Insurance customer service problem that occurred on November 12th, 2017.