Amtrak: Great number for fast service* called at *:** P...
A Amtrak customer review by GetHuman user ~BizTravlr from November 20th, 2017
Background on ~BizTravlr's case
GetHuman: ~BizTravlr - can you tell our other Amtrak customers when your case took place?
~BizTravlr: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~BizTravlr a list of common Amtrak problems)
~BizTravlr: "Loyalty program" was why I was trying to call.
~BizTravlr's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BizTravlr: Great number for fast service* called at *:** PM. Representative was friendly, but did not know the refund or contact policies too well. Apparently there is a way to fax and have someone call you back, but she didn't know the fax number. If you are requesting a refund, you can only be transferred from a representative at this number, and the wait is usually very long.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~BizTravlr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BizTravlr: I'd give them a four out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~BizTravlr: For that I would say three out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~BizTravlr: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BizTravlr taken from his Amtrak customer service problem that occurred on November 10th, 2017.