Amtrak: I called got reservations the lady was great bu...

A Amtrak customer review by GetHuman user ~Joe from November 18th, 2017

Background on ~Joe's case

GetHuman: ~Joe - can you tell our other Amtrak customers when your case took place?
~Joe: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Joe: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe a list of common Amtrak problems)
~Joe: "Missing item" was why I was trying to call.

~Joe's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe: I called got reservations the lady was great but she didn't email me the info she promised, I called back talked to some woman that couldn't find my resv*Said the lady I first spoke with did not make it and I would have to pay more , she put me in hold ** minutes never came back, I called again and lady that answered found my resv right off and everything was ok, the nut I talked to that couldn't find anything thought I was going to get in train and go to Chicago just to get to New Orleans that explains why she couldn't tell her b from a hole in the ground.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Joe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Joe: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Joe: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe taken from his Amtrak customer service problem that occurred on November 11th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews

~Joe's Amtrak Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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