Amtrak: I have a complaint about train *** employee, No...

A Amtrak customer review by GetHuman user ~Eric Schneider from November 13th, 2017

Background on ~Eric Schneider's case

GetHuman: ~Eric Schneider - can you tell our other Amtrak customers when your case took place?
~Eric Schneider: Yes I can. It was morning, on November 4th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Eric Schneider: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Eric Schneider a list of common Amtrak problems)
~Eric Schneider: "Complaint" was why I was trying to call.

~Eric Schneider's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eric Schneider: I have a complaint about train *** employee, Nov ** en route to Boston. I held. The line ** minutes but nobody ever took my call
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Eric Schneider: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eric Schneider: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Eric Schneider: For that I would say two out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Eric Schneider: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eric Schneider taken from his Amtrak customer service problem that occurred on November 4th, 2017.


4.23 of 5 stars | 230 reviews

~Eric Schneider's Amtrak Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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