Amtrak: I left my iPad on the train! I took the Lake S...

A Amtrak customer review by GetHuman user ~LMVance from November 14th, 2017

Background on ~LMVance's case

GetHuman: ~LMVance - can you tell our other Amtrak customers when your case took place?
~LMVance: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~LMVance: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~LMVance a list of common Amtrak problems)
~LMVance: "Complaint" was why I was trying to call.

~LMVance's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LMVance: I left my iPad on the train! I took the Lake Shore Limited, ** from Penn Station to Utica, NY. I was in a hurry to gather my things and get off the train and uncharacteristically left my iPad (full of dissertation materials, internship interview data, and hundreds of articles) on my seat. I'm traveling the country to interview at different hospitals and community mental health centers in completion of my Doctorate in Clinical Psychology. When I arrived home from the station some ** minutes later, I realized what I had done. I spoke with a customer service representative (Nancy Hart - California) and she took the necessary steps to make sure the Buffalo and South Bend Stations were notified. She also let me know that "we do a good job at retrieving lost items." **The next morning I called again and spoke with Nancy Hartman (different than Nancy Hart) in South Bend, Ind. She empathized with my loss but assured me that the train was headed her way (no luck notifying the train in Bu
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~LMVance: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LMVance: I'd give them a two out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~LMVance: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~LMVance: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LMVance taken from his Amtrak customer service problem that occurred on November 6th, 2017.


4.23 of 5 stars | 230 reviews

~LMVance's Amtrak Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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