Amtrak: I tried to reserve a ticket for a combined bus...
A Amtrak customer review by GetHuman user ~Traveller from November 2nd, 2017
Background on ~Traveller's case
GetHuman: ~Traveller - can you tell our other Amtrak customers when your case took place?
~Traveller: Yup. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Traveller a list of common Amtrak problems)
~Traveller: "Change booking" was why I was trying to call.
~Traveller's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Traveller: I tried to reserve a ticket for a combined bus*train trip from Madison WI to Indianapolis IN. The schedule came up without a problem on the web site, but when I tried to book it (departure being in * hours) the web site said that it is too close to departure and I need to call an agent. Fair enough. I called Amtrak and gave all the information to the automated attendant, who hung up on me at the end. With the help of gethuman.com I actually got a number that connected me directly to Antonio. Yeah! but my excitement was short lived. Antonio told me that he can only take a reservation for the train portion. I would have to call the bus company directly. I pointed out that the website itinerary showed the entire route as being bookable to Amtrak. He responded that this was the website, when I talk to a live person they can't do that. He gave me the phone number of the bus station. By now I had *.* hrs left, and I frantically tried to call the bus company. My call (at **.**am) was greeted
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Traveller: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Traveller: I'd give them a two out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Traveller: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Traveller: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Traveller taken from his Amtrak customer service problem that occurred on October 28th, 2017.