Amtrak: Spent hrs getting either a "all agents are busy...
A Amtrak customer review by GetHuman user ~Mitzie from November 26th, 2017
Background on ~Mitzie's case
GetHuman: ~Mitzie - can you tell our other Amtrak customers when your case took place?
~Mitzie: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Mitzie a list of common Amtrak problems)
~Mitzie: "Cancel or Change Booking" was why I was trying to call.
~Mitzie's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mitzie: Spent hrs getting either a "all agents are busy". being disconnected by phone voice, or no response AT ALL. And you want customer loyalty?
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Mitzie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mitzie: I'd give them a four out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Mitzie: For that I would say three out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Mitzie: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mitzie taken from his Amtrak customer service problem that occurred on November 16th, 2017.