Amtrak: The car I was in smells like puke, and the atte...

A Amtrak customer review by GetHuman user ~epyon60 from November 18th, 2017

Background on ~epyon60's case

GetHuman: ~epyon60 - can you tell our other Amtrak customers when your case took place?
~epyon60: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~epyon60: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~epyon60 a list of common Amtrak problems)
~epyon60: "Refund" was why I was trying to call.

~epyon60's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~epyon60: The car I was in smells like puke, and the attendance of the car was not very helpful... On top of it all, the train was late by * horse! I was on train ** to Hollywood Florida on October **, **** from Orlando Florida. I was upset about the delay, but the attendance made my anger worse! I asked for a window seat and she put me beside a person about my size in the same seat. She could have said " window seats would be available, as customers exit the train"! She didn't so I walked away ...
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~epyon60: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~epyon60: I'd give them a three out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~epyon60: For that I would say two out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~epyon60: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~epyon60 taken from his Amtrak customer service problem that occurred on November 12th, 2017.


4.23 of 5 stars | 230 reviews

~epyon60's Amtrak Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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