Amtrak: unfortunately traveling following day after der...

A Amtrak customer review by GetHuman user ~Armelle Rene from November 27th, 2017

Background on ~Armelle Rene's case

GetHuman: ~Armelle Rene - can you tell our other Amtrak customers when your case took place?
~Armelle Rene: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Amtrak, and if so, how?
~Armelle Rene: I used the 877-444-4773 number I found for on the GetHuman Amtrak customer phone number page I was on: Amtrak Customer Service Phone Number
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
Shows ~Armelle Rene a list of common Amtrak problems
~Armelle Rene: "Make a Booking" was why I was trying to call.

~Armelle Rene's review of Amtrak customer service

GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Armelle Rene: unfortunately traveling following day after derailed train and trying to get information to proceeed w* amtrak or find other means to travel.
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Armelle Rene: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Armelle Rene: I'd give them a five out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Armelle Rene: For that I would say five out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Armelle Rene: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Armelle Rene taken from his Amtrak customer service problem that occurred on November 20th, 2017.

Amtrak

4.23 of 5 stars | 230 reviews
Amtrak ReviewsAmtrak's Phone NumberAll Amtrak contact infoGeneral Amtrak customer service info
~Armelle Rene's Amtrak Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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