Andrews Federal Credit Union: Long wait, got thrown out of waiting line once...
A Andrews Federal Credit Union customer review by GetHuman user ~R.T.Cwetna ??? from November 13th, 2017
Background on ~R.T.Cwetna ???'s case
GetHuman: ~R.T.Cwetna ??? - can you tell our other Andrews Federal Credit Union customers when your case took place?
~R.T.Cwetna ???: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Andrews Federal Credit Union, and if so, how?
GetHuman: And which of these common Andrews Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~R.T.Cwetna ??? a list of common Andrews Federal Credit Union problems)
~R.T.Cwetna ???: "Question" was why I was trying to call.
~R.T.Cwetna ???'s review of Andrews Federal Credit Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Andrews Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~R.T.Cwetna ???: Long wait, got thrown out of waiting line once, total waiting time ** min. Trying to do an one time international online transfer from my Andrews account in Wiesbaden, Germany to my German account, which already receives a monthly payment out of the Andrews account. So far nobody able to tell me how this should be done. And how do I transfer money to a Swedish account online. (And no, not a wire transfer* just a plane online bank to bank transfer as it is customary in Europe.*Highly frustrated. *Ronald T. Cwetna******@***.com
GetHuman: Let's quantify your experience contacting Andrews Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a Andrews Federal Credit Union problem?
~R.T.Cwetna ???: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~R.T.Cwetna ???: I'd give them a two out of five on communication.
GetHuman: And what about Andrews Federal Credit Union's ability to quickly and effectively address your problem?
~R.T.Cwetna ???: For that I would say one out of five.
GetHuman: And finally- any advice for other Andrews Federal Credit Union customers?
~R.T.Cwetna ???: Call them early in the day or late. Don't forget any personal or account information you might need for Andrews Federal Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~R.T.Cwetna ??? taken from his Andrews Federal Credit Union customer service problem that occurred on November 5th, 2017.