Andrews Federal Credit Union: do as I say, not as I do. Waited for them to pi...

A Andrews Federal Credit Union customer review by GetHuman user ~Mongo403 from November 22nd, 2017

Background on ~Mongo403's case

GetHuman: ~Mongo403 - can you tell our other Andrews Federal Credit Union customers when your case took place?
~Mongo403: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Andrews Federal Credit Union, and if so, how?
~Mongo403: I used the 800-487-5500 number I found for on the GetHuman Andrews Federal Credit Union customer phone number page I was on: Andrews Federal Credit Union Customer Service Phone Number
GetHuman: And which of these common Andrews Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Mongo403 a list of common Andrews Federal Credit Union problems)
~Mongo403: "Complaint" was why I was trying to call.

~Mongo403's review of Andrews Federal Credit Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Andrews Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mongo403: do as I say, not as I do. Waited for them to pick up for ** minutes, when they did I asked them to hold as I was trying to get a transaction number from another bank (to make their job easier) They hung up. Now I remember why I dumped Andrews ** years ago!
GetHuman: Let's quantify your experience contacting Andrews Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a Andrews Federal Credit Union problem?
~Mongo403: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mongo403: I'd give them a five out of five on communication.
GetHuman: And what about Andrews Federal Credit Union's ability to quickly and effectively address your problem?
~Mongo403: For that I would say five out of five.
GetHuman: And finally- any advice for other Andrews Federal Credit Union customers?
~Mongo403: Call them early in the day or late. Don't forget any personal or account information you might need for Andrews Federal Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mongo403 taken from his Andrews Federal Credit Union customer service problem that occurred on November 20th, 2017.

Andrews Federal Credit Union

3.00 of 5 stars | 12 reviews

~Mongo403's Andrews Federal Credit Union Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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