Anthem Blue Cross & Blue Shield (VA): We are a provider who has received a check for...

A Anthem Blue Cross & Blue Shield (VA) customer review by GetHuman user ~Tom.Staudenheimer from November 14th, 2017

Background on ~Tom.Staudenheimer's case

GetHuman: ~Tom.Staudenheimer - can you tell our other Anthem Blue Cross & Blue Shield (VA) customers when your case took place?
~Tom.Staudenheimer: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield (VA), and if so, how?
~Tom.Staudenheimer: I used the 804-354-7000 number I found for on the GetHuman Anthem Blue Cross & Blue Shield (VA) customer phone number page I was on: Anthem Blue Cross & Blue Shield (VA) Customer Service Phone Number
GetHuman: And which of these common Anthem Blue Cross & Blue Shield (VA) customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom.Staudenheimer a list of common Anthem Blue Cross & Blue Shield (VA) problems)
~Tom.Staudenheimer: "Make/Chase a claim" was why I was trying to call.

~Tom.Staudenheimer's review of Anthem Blue Cross & Blue Shield (VA) customer service

GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield (VA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom.Staudenheimer: We are a provider who has received a check for a patient that is not ours. Since they are not ours, we have no SSN for them to enter into your automatic phone data system. This money needs to be returned to you. Please contact me at ***-***-**** or at Tom.S*****@***.com. Thank you.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield (VA). On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield (VA) problem?
~Tom.Staudenheimer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom.Staudenheimer: I'd give them a two out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield (VA)'s ability to quickly and effectively address your problem?
~Tom.Staudenheimer: For that I would say five out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield (VA) customers?
~Tom.Staudenheimer: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield (VA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom.Staudenheimer taken from his Anthem Blue Cross & Blue Shield (VA) customer service problem that occurred on November 8th, 2017.

Anthem Blue Cross & Blue Shield (VA)

2.00 of 5 stars | 14 reviews

~Tom.Staudenheimer's Anthem Blue Cross & Blue Shield (VA) Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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