Anthem Blue Cross & Blue Shield (VA): i dont undersrand why people are complaining, m...

A Anthem Blue Cross & Blue Shield (VA) customer review by GetHuman user ~shawnfrye from November 24th, 2017

Background on ~shawnfrye's case

GetHuman: ~shawnfrye - can you tell our other Anthem Blue Cross & Blue Shield (VA) customers when your case took place?
~shawnfrye: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield (VA), and if so, how?
~shawnfrye: I used the 804-354-7000 number I found for on the GetHuman Anthem Blue Cross & Blue Shield (VA) customer phone number page I was on: Anthem Blue Cross & Blue Shield (VA) Customer Service Phone Number
GetHuman: And which of these common Anthem Blue Cross & Blue Shield (VA) customer issues best describes the reason you wanted to talk to them?
(Shows ~shawnfrye a list of common Anthem Blue Cross & Blue Shield (VA) problems)
~shawnfrye: "Make/Chase a claim" was why I was trying to call.

~shawnfrye's review of Anthem Blue Cross & Blue Shield (VA) customer service

GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield (VA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shawnfrye: i dont undersrand why people are complaining, most places are not open on weekends and holidays, i got all the info i needed quickly.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield (VA). On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield (VA) problem?
~shawnfrye: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shawnfrye: I'd give them a one out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield (VA)'s ability to quickly and effectively address your problem?
~shawnfrye: For that I would say five out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield (VA) customers?
~shawnfrye: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield (VA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shawnfrye taken from his Anthem Blue Cross & Blue Shield (VA) customer service problem that occurred on November 22nd, 2017.

Anthem Blue Cross & Blue Shield (VA)

2.00 of 5 stars | 14 reviews

~shawnfrye's Anthem Blue Cross & Blue Shield (VA) Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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