Anthem Blue Cross & Blue Shield: Held ** minutes & disconnected. Held again...
A Anthem Blue Cross & Blue Shield customer review by GetHuman user ~madmommy from November 20th, 2017
Background on ~madmommy's case
GetHuman: ~madmommy - can you tell our other Anthem Blue Cross & Blue Shield customers when your case took place?
~madmommy: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield, and if so, how?
GetHuman: And which of these common Anthem Blue Cross & Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~madmommy a list of common Anthem Blue Cross & Blue Shield problems)
~madmommy: "Coverage question" was why I was trying to call.
~madmommy's review of Anthem Blue Cross & Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madmommy: Held ** minutes & disconnected. Held again ** minutes and reached the wrong state- misprint on my card. Now on hold ** minutes still waiting.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield problem?
~madmommy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madmommy: I'd give them a five out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield's ability to quickly and effectively address your problem?
~madmommy: For that I would say two out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield customers?
~madmommy: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madmommy taken from his Anthem Blue Cross & Blue Shield customer service problem that occurred on November 18th, 2017.