Anthem Blue Cross CA: Call was answered immediately. Transferred me t...
A Anthem Blue Cross CA customer review by GetHuman user ~Miss Rumphius from November 10th, 2017
Background on ~Miss Rumphius's case
GetHuman: ~Miss Rumphius - can you tell our other Anthem Blue Cross CA customers when your case took place?
~Miss Rumphius: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~Miss Rumphius a list of common Anthem Blue Cross CA problems)
~Miss Rumphius: "Get insurance" was why I was trying to call.
~Miss Rumphius's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Miss Rumphius: Call was answered immediately. Transferred me to correct department, which also answered immediately. Time was * PM PST on a Wednesday
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~Miss Rumphius: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Miss Rumphius: I'd give them a three out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~Miss Rumphius: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~Miss Rumphius: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Miss Rumphius taken from his Anthem Blue Cross CA customer service problem that occurred on November 6th, 2017.