Anthem Blue Cross CA: I canceled my Anthem Blue Cross health insuranc...
A Anthem Blue Cross CA customer review by GetHuman user ~mpelly from November 20th, 2017
Background on ~mpelly's case
GetHuman: ~mpelly - can you tell our other Anthem Blue Cross CA customers when your case took place?
~mpelly: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~mpelly a list of common Anthem Blue Cross CA problems)
~mpelly: "Coverage question" was why I was trying to call.
~mpelly's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mpelly: I canceled my Anthem Blue Cross health insurance as of December *, **** and was charged, via direct withdrawal, over $*** for another plan that I never signed up for the following month. I was charged a banking fee because the funds weren't available (and was not refunded by Blue Cross) It took * phone transfers and three days of phone calls to get through to Anthem to rectify the situation.*If you want customer service do not choose blue cross.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~mpelly: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mpelly: I'd give them a five out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~mpelly: For that I would say two out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~mpelly: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mpelly taken from his Anthem Blue Cross CA customer service problem that occurred on November 16th, 2017.