Anthem Blue Cross CA: I listened to music on hold for over ** minutes...
A Anthem Blue Cross CA customer review by GetHuman user ~NotHappy from November 3rd, 2017
Background on ~NotHappy's case
GetHuman: ~NotHappy - can you tell our other Anthem Blue Cross CA customers when your case took place?
~NotHappy: Yeah. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~NotHappy a list of common Anthem Blue Cross CA problems)
~NotHappy: "Overcharge/Strange charge" was why I was trying to call.
~NotHappy's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NotHappy: I listened to music on hold for over ** minutes and never got to talk to an agent. Reason of call was double billing and overbilling after switching to new plan. Now they want to get paid for the new AND old plan. Worst company I ever had to deal with.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~NotHappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NotHappy: I'd give them a four out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~NotHappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~NotHappy: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NotHappy taken from his Anthem Blue Cross CA customer service problem that occurred on October 28th, 2017.