Anthem Blue Cross CA: I was spoken to by Brittany and she didn't know...
A Anthem Blue Cross CA customer review by GetHuman user ~nick andrisano from November 13th, 2017
Background on ~nick andrisano's case
GetHuman: ~nick andrisano - can you tell our other Anthem Blue Cross CA customers when your case took place?
~nick andrisano: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~nick andrisano a list of common Anthem Blue Cross CA problems)
~nick andrisano: "Renew coverage" was why I was trying to call.
~nick andrisano's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nick andrisano: I was spoken to by Brittany and she didn't know very much and had bad communication skills she then said she would transfer me to the right dept. I held for ** min. as I have a timer on my phone and you guys hung up. Real Bad Service and i had to call back and wait another ** min. this service ***** and I still did not get and answers
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~nick andrisano: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nick andrisano: I'd give them a three out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~nick andrisano: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~nick andrisano: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nick andrisano taken from his Anthem Blue Cross CA customer service problem that occurred on November 6th, 2017.