Anthem Blue Cross CA: Thanks to gethuman.com. I waited * hours on ave...
A Anthem Blue Cross CA customer review by GetHuman user ~sunny from November 20th, 2017
Background on ~sunny's case
GetHuman: ~sunny - can you tell our other Anthem Blue Cross CA customers when your case took place?
~sunny: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~sunny a list of common Anthem Blue Cross CA problems)
~sunny: "Coverage question" was why I was trying to call.
~sunny's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunny: Thanks to gethuman.com. I waited * hours on average for * days but couldnot get to anthem. I made various calls through gethuman from *:**am to *:**pm to anthem. I got connected to different departments (operator, billing, claims) and when i asked for different department, i'm on hold AGAIN, which i disconnected and made another call through gethuman. At last after many calls i got connected and my problem solved. The best thing is I donot need to hold my phone just made sure my laptop doesnt go to sleep. But i felt this is the best option when the customer service is as worst as anthem.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~sunny: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunny: I'd give them a one out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~sunny: For that I would say two out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~sunny: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunny taken from his Anthem Blue Cross CA customer service problem that occurred on November 17th, 2017.