Anthem Blue Cross CA: They responded quickly but I was amazed to find...
A Anthem Blue Cross CA customer review by GetHuman user ~garnerhaus from November 4th, 2017
Background on ~garnerhaus's case
GetHuman: ~garnerhaus - can you tell our other Anthem Blue Cross CA customers when your case took place?
~garnerhaus: Yeah. It was late at night, on October 30th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows ~garnerhaus a list of common Anthem Blue Cross CA problems)
~garnerhaus: "Overcharge/Strange charge" was why I was trying to call.
~garnerhaus's review of Anthem Blue Cross CA customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~garnerhaus: They responded quickly but I was amazed to find out electronic checking doesn't work well so BEWARE. If the PO BOX is wrong they'll cash your check but cancel your account and then the fun begins. I find it hard to believe a large company as this cannot relate the account number to the check if it goes to the wrong PO box. I'm astonded they would take the money and then cancel the account. Sloppy, nasty and poor way to treat folks.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
~garnerhaus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~garnerhaus: I'd give them a one out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
~garnerhaus: For that I would say three out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
~garnerhaus: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~garnerhaus taken from his Anthem Blue Cross CA customer service problem that occurred on October 30th, 2017.