Appalachian Power Co (WV): i have called every number and a recording is a...

A Appalachian Power Co (WV) customer review by GetHuman user GetHuman-348594 from November 11th, 2017

Background on GetHuman-348594's case

GetHuman: GetHuman-348594 - can you tell our other Appalachian Power Co (WV) customers when your case took place?
GetHuman-348594: Yes. It was evening, on November 3rd.
GetHuman: Did you reach out to Appalachian Power Co (WV), and if so, how?
GetHuman-348594: I used the 800-982-4237 number I found for on the GetHuman Appalachian Power Co (WV) customer phone number page I was on: Appalachian Power Co (WV) Customer Service Phone Number
GetHuman: And which of these common Appalachian Power Co (WV) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-348594 a list of common Appalachian Power Co (WV) problems)
GetHuman-348594: "Cancel service" was why I was trying to call.

GetHuman-348594's review of Appalachian Power Co (WV) customer service

GetHuman: So how would you sum up your experience for GetHuman's Appalachian Power Co (WV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-348594: i have called every number and a recording is all i get i done all you said to do and nothing worked no one wont to talk to customer in logan county, i would like to talk or email someone who can answer my questions my poewer was out * days someone should answer peoples question, i always pay my * accounts and have never been late. i always hold up my end of a bargen with someone or a company i expect the same
GetHuman: Let's quantify your experience contacting Appalachian Power Co (WV). On a scale of 1 to 5, how easy is it go get help on a Appalachian Power Co (WV) problem?
GetHuman-348594: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-348594: I'd give them a one out of five on communication.
GetHuman: And what about Appalachian Power Co (WV)'s ability to quickly and effectively address your problem?
GetHuman-348594: For that I would say five out of five.
GetHuman: And finally- any advice for other Appalachian Power Co (WV) customers?
GetHuman-348594: Call them early in the day or late. Don't forget any personal or account information you might need for Appalachian Power Co (WV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-348594 taken from his Appalachian Power Co (WV) customer service problem that occurred on November 3rd, 2017.

Appalachian Power Co (WV)

2.33 of 5 stars | 17 reviews

GetHuman-348594's Appalachian Power Co (WV) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Appalachian Power Co (WV), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Appalachian Power Co (WV) in any way.

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