Apple.com Store: The automatic system gave me a bit confusing qu...

A Apple.com Store customer review by GetHuman user ~LightlynX from November 17th, 2017

Background on ~LightlynX's case

GetHuman: ~LightlynX - can you tell our other Apple.com Store customers when your case took place?
~LightlynX: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Apple.com Store, and if so, how?
~LightlynX: I used the 800-692-7753 number I found for on the GetHuman Apple.com Store customer phone number page I was on: Apple.com Store Customer Service Phone Number
GetHuman: And which of these common Apple.com Store customer issues best describes the reason you wanted to talk to them?
(Shows ~LightlynX a list of common Apple.com Store problems)
~LightlynX: "Returns" was why I was trying to call.

~LightlynX's review of Apple.com Store customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple.com Store customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LightlynX: The automatic system gave me a bit confusing questions, but I'm glad that it redirected me to a human in no minutes. Thanks a lot!
GetHuman: Let's quantify your experience contacting Apple.com Store. On a scale of 1 to 5, how easy is it go get help on a Apple.com Store problem?
~LightlynX: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LightlynX: I'd give them a one out of five on communication.
GetHuman: And what about Apple.com Store's ability to quickly and effectively address your problem?
~LightlynX: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple.com Store customers?
~LightlynX: Call them early in the day or late. Don't forget any personal or account information you might need for Apple.com Store to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LightlynX taken from his Apple.com Store customer service problem that occurred on November 9th, 2017.

Apple.com Store

2.67 of 5 stars | 3 reviews

~LightlynX's Apple.com Store Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Apple.com Store, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Apple.com Store in any way.

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