Apple.com Store: Volume so low I could not understand the person...
A Apple.com Store customer review by GetHuman user GetHuman-375085 from November 22nd, 2017
Background on GetHuman-375085's case
GetHuman: GetHuman-375085 - can you tell our other Apple.com Store customers when your case took place?
GetHuman-375085: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Apple.com Store, and if so, how?
GetHuman: And which of these common Apple.com Store customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375085 a list of common Apple.com Store problems)
GetHuman-375085: "Warranty claim" was why I was trying to call.
GetHuman-375085's review of Apple.com Store customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple.com Store customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375085: Volume so low I could not understand the person I was talking to and I was routed to so many different people who couldn't help I gave up. There's no way to talk to a real person that understands what the problem is.
GetHuman: Let's quantify your experience contacting Apple.com Store. On a scale of 1 to 5, how easy is it go get help on a Apple.com Store problem?
GetHuman-375085: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375085: I'd give them a five out of five on communication.
GetHuman: And what about Apple.com Store's ability to quickly and effectively address your problem?
GetHuman-375085: For that I would say three out of five.
GetHuman: And finally- any advice for other Apple.com Store customers?
GetHuman-375085: Call them early in the day or late. Don't forget any personal or account information you might need for Apple.com Store to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375085 taken from his Apple.com Store customer service problem that occurred on November 19th, 2017.
2.67 of 5 stars | 3 reviews
GetHuman-375085's Apple.com Store Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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