A BIG callout to Carina, Apple Customer Care re...
A Apple customer review by GetHuman user ~pat from November 27th, 2017
Background on ~pat's case
GetHuman: ~pat - can you tell our other Apple customers when your case took place?
~pat: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~pat a list of common Apple problems)
~pat: "Account Access" was why I was trying to call.
~pat's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pat: A BIG callout to Carina, Apple Customer Care rep from Toronto. Had problems with my Apple TV. She was sweet, sympathetic and stepped me expertly through the process of restoring it to factory defaults---despite balky internet service which slowed everything up. She even stayed on the line while I walked my dog. It just doesn't get better than that! :)
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~pat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pat: I'd give them a one out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~pat: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
~pat: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pat taken from his Apple customer service problem that occurred on November 21st, 2017.