Apple: I was on hold for over ** minutes. For some rea...
A Apple customer review by GetHuman user ~lahope from November 23rd, 2017
Background on ~lahope's case
GetHuman: ~lahope - can you tell our other Apple customers when your case took place?
~lahope: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~lahope a list of common Apple problems)
~lahope: "Device Support" was why I was trying to call.
~lahope's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lahope: I was on hold for over ** minutes. For some reason I got iphone support instead of Mac and I couldn't tell the automated voice that I needed to be transferred. It took five mins to get a live person. He transferred me but there was a long wait. After ** mins I gave up.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~lahope: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lahope: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~lahope: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~lahope: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lahope taken from his Apple customer service problem that occurred on November 17th, 2017.