Apple Consumer Complaint * Customer Service **W...
A Apple customer review by GetHuman user ~Scott Patterson from November 17th, 2017
Background on ~Scott Patterson's case
GetHuman: ~Scott Patterson - can you tell our other Apple customers when your case took place?
~Scott Patterson: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Scott Patterson a list of common Apple problems)
~Scott Patterson: "Update account information" was why I was trying to call.
~Scott Patterson's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scott Patterson: Apple Consumer Complaint * Customer Service **Well, where do I start and a very long day. I hope this make some sense and someone at Apple will listen.**I became an Apple consumer about * years ago and prior I was a Microsoft and Dell consumer big time. Not to bore everyone but after many years of poor customer service with Microsoft and Dell, blaming each other for years on every issue including: tech issue, drivers, etc and also waiting on hold for hours on end, I became an Apple lover after walking into my first apple store with a Cannon camera that I could not get to recognize on my PC, within minutes in the Apple store with a friendly and helpful associate, he had the camera connected, downloading and editing from my camera in no time. From that day to about * months ago I was a APPLE FAN, I THOUGHT FOR LIFE, NOT!!**My experience with Apple especially with the Aventura Florida Apple Store in the Aventura Mall Store and also Apple care in the past * months stinks! **For one, the Av
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Scott Patterson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scott Patterson: I'd give them a one out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Scott Patterson: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~Scott Patterson: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scott Patterson taken from his Apple customer service problem that occurred on November 13th, 2017.