it said, "Dear Apple Customer,* *Thanks for wri...
A Apple customer review by GetHuman user ~spagghetti from November 14th, 2017
Background on ~spagghetti's case
GetHuman: ~spagghetti - can you tell our other Apple customers when your case took place?
~spagghetti: Yes I can. It was evening, on November 4th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~spagghetti a list of common Apple problems)
~spagghetti: "Cancel service" was why I was trying to call.
~spagghetti's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~spagghetti: it said, "Dear Apple Customer,* *Thanks for writing to Apple. We're interested in your comments and feedback, but we don't read or respond to email sent to this address.* *Need support?* ---------------------* Use Contact Apple Support to start your support request online and get connected to an expert:* http:**www.apple.com*support*contact* *Visit Apple Support Communities to get tips and solutions from fellow Apple product users:* https:**discussions.apple.com* *Learn more about Apple Support:* http:**www.apple.com*support* **Looking for something else?* ----------------------------------------* Share your product feedback:* http:**www.apple.com*feedback* *Read the Apple privacy policy:* http:**www.apple.com*privacy* *Update your Apple ID:* https:**appleid.apple.com* *Get developer support:* https:**developer.apple.com*contact* *Thanks again for writing.* Apple"
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~spagghetti: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~spagghetti: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~spagghetti: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~spagghetti: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~spagghetti taken from his Apple customer service problem that occurred on November 4th, 2017.