Apple: My frustration was greatly reduced due to the d...
A Apple customer review by GetHuman user ~Happy Camper from November 14th, 2017
Background on ~Happy Camper's case
GetHuman: ~Happy Camper - can you tell our other Apple customers when your case took place?
~Happy Camper: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Camper a list of common Apple problems)
~Happy Camper: "Warranty claim" was why I was trying to call.
~Happy Camper's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Camper: My frustration was greatly reduced due to the direct interface with a REAL human.**On a personal note: It really grates me when I'm addressed by my first name without permission. I am old school proper.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Happy Camper: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Camper: I'd give them a one out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Happy Camper: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
~Happy Camper: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Camper taken from his Apple customer service problem that occurred on November 11th, 2017.