Apple: really good costumer service , wait time is zep...

A Apple customer review by GetHuman user ~khaled alawi from November 14th, 2017

Background on ~khaled alawi's case

GetHuman: ~khaled alawi - can you tell our other Apple customers when your case took place?
~khaled alawi: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Apple, and if so, how?
~khaled alawi: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~khaled alawi a list of common Apple problems)
~khaled alawi: "Warranty claim" was why I was trying to call.

~khaled alawi's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~khaled alawi: really good costumer service , wait time is zep . get connected right a way , problem where solved just nothing happened
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~khaled alawi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~khaled alawi: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~khaled alawi: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~khaled alawi: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~khaled alawi taken from his Apple customer service problem that occurred on November 7th, 2017.


3.05 of 5 stars | 308 reviews

~khaled alawi's Apple Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Apple, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Apple in any way.

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