Apple tech support and customer service personn...
A Apple customer review by GetHuman user GetHuman-439782 from November 27th, 2017
Background on GetHuman-439782's case
GetHuman: GetHuman-439782 - can you tell our other Apple customers when your case took place?
GetHuman-439782: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-439782 a list of common Apple problems)
GetHuman-439782: "Refunds and Returns" was why I was trying to call.
GetHuman-439782's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-439782: Apple tech support and customer service personnel were prompt and courteous in responding to my concerns but were not able to resolve the following problem: Setting up my iPhone required personal credit card information or purchasing a iTunes or gift card to allow downloads of free apps restricting device usability. This was not a requirement with earlier Apple devices.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-439782: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-439782: I'd give them a three out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-439782: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-439782: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-439782 taken from his Apple customer service problem that occurred on November 24th, 2017.