Apple: I didn't believe it. He told me he was emailin...
A Apple customer review by GetHuman user ~Yhada from November 20th, 2017
Background on ~Yhada's case
GetHuman: ~Yhada - can you tell our other Apple customers when your case took place?
~Yhada: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Yhada a list of common Apple problems)
~Yhada: "Account access" was why I was trying to call.
~Yhada's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yhada: I didn't believe it. He told me he was emailing me the info and it was probably there. It was complicated. I contacted the store. The website showed an incorrect serial no. for an IPAD that was now stolen. They were NO help. I was at my wits end. I didn't believe him but I said ok. I went to my mail box-he was correct. My nightmare was resolved. I was amazed it actually worked.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Yhada: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yhada: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Yhada: For that I would say five out of five.
GetHuman: And finally- any advice for other Apple customers?
~Yhada: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yhada taken from his Apple customer service problem that occurred on November 12th, 2017.