Apple: I do not know if this is the right place to com...

A Apple customer review by GetHuman user ~Not Happy from November 24th, 2017

Background on ~Not Happy's case

GetHuman: ~Not Happy - can you tell our other Apple customers when your case took place?
~Not Happy: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Apple, and if so, how?
~Not Happy: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy a list of common Apple problems)
~Not Happy: "Dispute a Charge" was why I was trying to call.

~Not Happy's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy: I do not know if this is the right place to comment on Ipod performance *if not, could you let me know where* but I feel the need to express my concern of the unusually trying experience that I have had with transferring my music from my pc to my ipod. Normally not one to complain. I have had very inexpensive devices that do not have the quality the ipod has. I like the craftsmanship of the ipod. It is the TIME involved in transferring. I get so frustrated with this.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Not Happy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Not Happy: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
~Not Happy: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy taken from his Apple customer service problem that occurred on November 20th, 2017.


3.05 of 5 stars | 308 reviews

~Not Happy's Apple Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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