Apple: Customer Support is absolutely horrible. Been try...
A Apple customer review by GetHuman user GetHuman-bmt from December 1st, 2017
Background on GetHuman-bmt's case
GetHuman: GetHuman-bmt - can you tell our other Apple customers when your case took place?
GetHuman-bmt: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bmt a list of common Apple problems)
GetHuman-bmt: "Account access" was why I was trying to call.
GetHuman-bmt's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bmt: Customer Support is absolutely horrible. Been try...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-bmt: Customer Support is absolutely horrible. Been trying to resolve an issue for over two weeks and can't seem to speak to anyone. *I am being charged $**.** per month for Apple ITunes. I cancelled this, at least I was under the impression I was cancelling this subscription to Apple ITunes. I am being charged monthly. I no longer have an Apple phone. Please cancel any future charges to my bank account.*Thank you
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-bmt: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bmt: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-bmt: For that I would say three out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-bmt: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bmt taken from his Apple customer service problem that occurred on November 25th, 2017.