Apple: The staff including the manager at the alder wo...

A Apple customer review by GetHuman user GetHuman-svrc_gh from November 29th, 2017

Background on GetHuman-svrc_gh's case

GetHuman: GetHuman-svrc_gh - can you tell our other Apple customers when your case took place?
GetHuman-svrc_gh: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman-svrc_gh: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-svrc_gh a list of common Apple problems
GetHuman-svrc_gh: "Technical support" was why I was trying to call.

GetHuman-svrc_gh's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-svrc_gh: The staff including the manager at the alder wood mail location are rude and they give the worst customer service. I would never recommend that anyone who wants to purchase an apple product not to visit that store because they are helpless
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-svrc_gh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-svrc_gh: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-svrc_gh: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-svrc_gh: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-svrc_gh taken from his Apple customer service problem that occurred on November 25th, 2017.


3.05 of 5 stars | 308 reviews
Apple ReviewsApple's Phone NumberAll Apple contact infoGeneral Apple customer service info
GetHuman-svrc_gh's Apple Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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